January 26, 2010
Resolvity joins other industry leaders to discuss “Top 10 Contact Center Resolutions” at the ATA’s 2011 kickoff in Houston.
IRVING, Texas –Resolvity will be participating in the American Teleservices Association’s South Central Chapter 2011 kickoff meeting in Houston on January 27, 2011.
Jim Campbell, Regional Sales Director for Resolvity, will be joined by ATA chapter members and other industry leaders at a meeting focused on “Top 10 Contact Center Resolutions”. The meeting will focus on key trends in the contact center industry and plans by major contact center operators to leverage these trends and reach their goals for 2011 and beyond.
Jim will be leading a roundtable discussion as part of the meeting focused on how companies can utilize customer interaction automation applications to reduce costs, increase revenues and provide enhancements to the overall customer experience. Technologies covered in the discussion will include web site strategies, social network applications, email utilization and speech enabled IVR solutions. Jim commented that “Contact centers must be able to offer options for customers to interact with the company in whatever way are preferred by the customer. Often a customer interaction will incorporate multiple avenues of communication in a single transaction. These automation options must all present a consistent corporate image to the customer and integrate to provide a positive overall experience.”
To register for the ATA meeting click on the link below:
About the American Teleservices Association
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. Founded in 1983, the ATA represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. Contact centers provide specialized customer service for companies ranging from mid-size organizations to Fortune 500 members and generate annual sales of more than $900 billion. Email: firstname.lastname@example.org Phone: 317.816.9336
Resolvity’s on-demand IVR solutions help companies save money and enhance customer satisfaction by automating a wide variety of customer support calls. Resolvity solutions range from simple touchtone IVR to sophisticated speech-enabled applications for call-routing, customer care, technical and product support. The company has extensive experience in deploying IVRs in the high-tech, telecom, cable MSO, financial services, insurance and healthcare industries. Media contact 972-518-0863 or email@example.com. Please visit us on-line at www.resolvity.com.