Aug 29, 2011 IRVING, Texas–Resolvity, Inc. announced today that its On-Demand Speech Application Platform received the Speech Technology Excellence Award for 2011 presented by TMC’s Customer Interaction Solutions magazine, a leading publication covering CRM and call centers for over 29 years. The award is in recognition of the Platform’s ability to deliver a wide range of advanced speech recognition based IVR applications.

“We are pleased to have been recognized by CIS with this award for the third time”, said Mahesh Rajagopalan, Co-Founder and President at Resolvity. “Resolvity’s solutions provide a personalized interaction for each caller by combining business rules with available customer data. This pro-active approach results in enhanced customer satisfaction for callers and reduced overall costs for our clients.”

Resolvity’s On Demand Speech Application Platform is a comprehensive software suite that helps enterprises drive enhanced automation of inbound and outbound telephone-based customer contact. Enterprises can deploy a wide range of intelligent speech recognition IVR applications on Resolvity’s cloud-based platform and benefit from flexibility, scalability, telco-grade SLAs and a significantly lower cost of ownership associated with a fully managed services solution. Fortune 1000 companies automate millions of customer support phone calls every month with Resolvity’s on-demand IVR applications.
“Resolvity’s Speech Application Platform combined with our expertise in Voice User Interface design helps our clients save money while delivering an excellent customer experience to every caller.”, said Jim Campbell, Resolvity’s Director of Sales.
“Resolvity’s On-Demand Speech Application Platform has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “Resolvity has demonstrated to the editors of Customer Interaction Solutions that its product is innovative and a leader in the speech technology industry.”

About Resolvity
Resolvity’s on-demand and on-premise speech recognition applications help companies automate a wide variety of inbound and outbound customer support calls. Resolvity solutions range from natural language call-routing to sophisticated customer care, billing, and technical support calls. The company has deep domain expertise in cable & telecommunications, financial services, healthcare, high-tech, insurance and utilities market place. For more information please visit www.resolvity.com.

About Customer Interaction Solutions
Since 1982, TMC’s Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of innovative leaders in management and technology, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high. Please visit www.cismag.com.