Jan 5, 2012 Irving, TX – Resolvity, Inc. announced that on December 27, 2011 it was awarded U.S. patent 8,086,444 for a Method and System for Grammar Relaxation for Automated Speech Recognition (ASR) systems. ASR systems take a spoken utterance as input and use a grammar to assign word sequences and interpretation of the utterance.
Dr. Jacek Jarmulak, Resolvity’s Senior Scientist and an inventor of the method commented that “This method automatically modifies grammars by adding new grammar components or reducing the importance of existing grammar components based on the analysis of the occurrence of these components in the original grammar. It is particularly powerful when concepts being recognized are organized into a hierarchy.”
“The invention reduces the effort required for building grammars, improves recognition accuracy, and enables the automatic adaptation of dynamic grammars to the context of each interaction. Our clients have already achieved lower operating costs and improved performance in their Speech-recognition-based Interactive Voice Response systems using this method,” said Mr. Mahesh Rajagopalan, co-founder & President of Resolvity.
Today Resolvity automates several million calls on a monthly basis for leading Fortune 1000 companies in the US using its cloud-based speech recognition IVR.
Resolvity’s cloud-based IVR solutions help companies save money and enhance customer satisfaction by automating a wide variety of customer support calls. Resolvity solutions range from simple touchtone IVR to sophisticated speech-enabled applications for call-routing, customer care, technical and product support. The company has deep domain expertise with high-tech, telecom, cable providers, financial services, insurance and healthcare applications.
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