Read more at plugged.in

Dr. Jacek Jarmulak, Resolvity’s Senior Scientist and an inventor of the method commented that “This method automatically modifies grammars by adding new grammar components or reducing the importance of existing grammar components based on the analysis of the occurrence of these components in the original grammar. It is particularly powerful when concepts being recognized are organized into a hierarchy.”

“The invention reduces the effort required for building grammars, improves recognition accuracy, and enables the automatic adaptation of dynamic grammars to the context of each interaction. Our clients have already achieved lower operating costs and improved performance in their Speech-recognition-based Interactive Voice Response systems using this method,” said Mr. Mahesh Rajagopalan, co-founder & President of Resolvity.

Today Resolvity automates several million calls on a monthly basis for leading Fortune 1000 companies in the US using its cloud-based speech recognition IVR.

About Resolvity
Resolvity’s cloud-based IVR solutions help companies save money and enhance customer satisfaction by automating a wide variety of customer support calls. Resolvity solutions range from simple touchtone IVR to sophisticated speech-enabled applications for call-routing, customer care, technical and product support. The company has deep domain expertise with high-tech, telecom, cable providers, financial services, insurance and healthcare applications.

Media contact Jim Campbell, 972-518-0863 X22 or info@resolvity.com.
Please visit us on-line at www.resolvity.com.

“We are pleased to have been recognized by CIS with this award for the third time”, said Mahesh Rajagopalan, Co-Founder and President at Resolvity. “Resolvity’s solutions provide a personalized interaction for each caller by combining business rules with available customer data. This pro-active approach results in enhanced customer satisfaction for callers and reduced overall costs for our clients.”

Resolvity’s On Demand Speech Application Platform is a comprehensive software suite that helps enterprises drive enhanced automation of inbound and outbound telephone-based customer contact. Enterprises can deploy a wide range of intelligent speech recognition IVR applications on Resolvity’s cloud-based platform and benefit from flexibility, scalability, telco-grade SLAs and a significantly lower cost of ownership associated with a fully managed services solution. Fortune 1000 companies automate millions of customer support phone calls every month with Resolvity’s on-demand IVR applications.
“Resolvity’s Speech Application Platform combined with our expertise in Voice User Interface design helps our clients save money while delivering an excellent customer experience to every caller.”, said Jim Campbell, Resolvity’s Director of Sales.
“Resolvity’s On-Demand Speech Application Platform has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “Resolvity has demonstrated to the editors of Customer Interaction Solutions that its product is innovative and a leader in the speech technology industry.”

About Resolvity
Resolvity’s on-demand and on-premise speech recognition applications help companies automate a wide variety of inbound and outbound customer support calls. Resolvity solutions range from natural language call-routing to sophisticated customer care, billing, and technical support calls. The company has deep domain expertise in cable & telecommunications, financial services, healthcare, high-tech, insurance and utilities market place. For more information please visit www.resolvity.com.

About Customer Interaction Solutions
Since 1982, TMC’s Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of innovative leaders in management and technology, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high. Please visit www.cismag.com.

About Resolvity
Resolvity’s cloud-based on-demand speech IVR solutions help companies save money and enhance customer satisfaction by automating a wide variety of customer support calls. Resolvity solutions range from natural language call-routing to sophisticated interactive billing, technical and product support calls. The company has deep domain expertise with high-tech, telecom, cable providers, financial services, insurance and healthcare applications. Media contact 972-518-0863 or info@resolvity.com.

About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. Reaching in excess of 3.5 million readers worldwide each month, TMC creates highly targeted, content-driven communities, serving as the world’s primary educational and news resource in the communications and technology fields – including VoIP, IP communications, telecom, contact centers, and CRM. For more information about TMC, visit www.tmcnet.com.

January 26, 2010

Resolvity joins other industry leaders to discuss “Top 10 Contact Center Resolutions” at the ATA’s 2011 kickoff in Houston.

IRVING, Texas –Resolvity will be participating in the American Teleservices Association’s South Central Chapter 2011 kickoff meeting in Houston on January 27, 2011.

Jim Campbell, Regional Sales Director for Resolvity, will be joined by ATA chapter members and other industry leaders at a meeting focused on “Top 10 Contact Center Resolutions”. The meeting will focus on key trends in the contact center industry and plans by major contact center operators to leverage these trends and reach their goals for 2011 and beyond.

Jim will be leading a roundtable discussion as part of the meeting focused on how companies can utilize customer interaction automation applications to reduce costs, increase revenues and provide enhancements to the overall customer experience. Technologies covered in the discussion will include web site strategies, social network applications, email utilization and speech enabled IVR solutions. Jim commented that “Contact centers must be able to offer options for customers to interact with the company in whatever way are preferred by the customer. Often a customer interaction will incorporate multiple avenues of communication in a single transaction. These automation options must all present a consistent corporate image to the customer and integrate to provide a positive overall experience.”

To register for the ATA meeting click on the link below:

https://www.ataconnect.org/public/chapters/southcentral/registerpay.php

About the American Teleservices Association

The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. Founded in 1983, the ATA represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. Contact centers provide specialized customer service for companies ranging from mid-size organizations to Fortune 500 members and generate annual sales of more than $900 billion. Email: contact@ataconnect.org Phone: 317.816.9336

About Resolvity
Resolvity’s on-demand IVR solutions help companies save money and enhance customer satisfaction by automating a wide variety of customer support calls. Resolvity solutions range from simple touchtone IVR to sophisticated speech-enabled applications for call-routing, customer care, technical and product support. The company has extensive experience in deploying IVRs in the high-tech, telecom, cable MSO, financial services, insurance and healthcare industries. Media contact 972-518-0863 or info@resolvity.com. Please visit us on-line at www.resolvity.com.

November 23, 2010

Resolvity joined other industry leaders to discuss “Winning Strategies for Hosted IVR/Speech Solutions” at the Speech Tech Roundtable on November 18, 2010.

IRVING, Texas –Resolvity participated in the Speech Technology magazine’s Online Roundtable: “Winning Strategies for Hosted IVR/Speech Solutions” on November 18, 2010.

Jim Campbell, Regional Sales Director for Resolvity, was joined by representatives from Verizon, Nuance, CSG Interactive and DMG Consulting in a panel discussion about how leading cloud-based IVR solutions providers are enabling organizations engage their customers and prospects in personalized multimodal interactions. The scope of the discussion included both inbound and outbound interactions.

Presenters described tactics and strategies to improve touch-tone and speech IVR solutions. Each company provides products and services that enable enterprises to continuously improve user adoption, automation rates and customer experience.

Topics covered in the webcast include:

• How hosted/cloud-based IVR drives continuous improvement, innovation and an outstanding customer experience.
• How the scalability and reliability of hosted IVR solutions reduce servicing costs and minimize business risk.
• How to use hosted IVR/speech solutions to find the optimal balance between self-service and live-agent support.
• How to use hosted solutions to build a cost-effective, multi-modal self-service IVR strategy.

To view this on-demand Webinar at any time you can register at the link below:

http://webinars.speechtechmag.com/roundtable/290/

About Resolvity                                                                       
Resolvity’s on-demand IVR solutions help companies save money and enhance customer satisfaction by automating a wide variety of customer support calls. Resolvity solutions range from simple touchtone IVR to sophisticated speech-enabled applications for call-routing, customer care, , technical and product support. The company has extensive experience in  deploying IVRs in the high-tech, telecom, cable MSO , financial services, insurance and healthcare industries. Media contact 972-518-0863 or info@resolvity.com. Please visit us on-line at www.resolvity.com.

Resolvity invited to speak at the South Central American Teleservices Association’s Vendor Showcase and Conference on October 5, 2010 at the Grapevine, TX Convention Center.

Sep 25, 2010 IRVING, Texas–Resolvity, Inc. had been invited to speak at the South Central American Teleservices Association’s (ATA) Vendor Showcase and conference on October 5, 2010 at the Grapevine, TX Convention Center. Executives and managers from major contact center operations across the South Central region will join contact center solution providers for a full day of presentations, discussions and demonstrations of the latest advances in contact center technology and solutions. In addition to vendor booths and great networking, the seminar will also include panelist presentations on the hottest topics in the Contact Center Industry. 

Jim Campbell, Regional Sales Director for Resolvity, will join representatives from Parallax Technologies and RealCom Solutions in a panel discussion titled “Technology Trends – What’s hot and what’s not”. Topics to be covered by the panel speakers will include the latest trends in customer surveys, at-home agent operations and on-demand speech IVR applications. Jim will focus on advancements in speech-enabled IVR services for major customer service providers including cable companies, high tech firms and insurance groups.

Resolvity will also be part of the Vendor Showcase which features leading providers of contact center technology and solutions in an interactive format. Vendors will showcase technology applications, business process improvement solutions and creative approaches to addressing people issues in your organization. From technology, to training, to hiring, to incentives – everything you need to plan for a 2011 and beyond.

To find out more about the Vendor Showcase and to register to attend please visit www.ataconnect.org and click on the “Vendor Showcase & Technology Fair” link on the right side of the page under the heading “Chapter Events”.

About Resolvity                                                                       
Resolvity’s on-demand speech recognition solutions help companies save money and enhance customer satisfaction by automating a wide variety of customer support calls. Resolvity solutions range from natural language call-routing to sophisticated interactive billing, technical and product support calls. The company has deep domain expertise with high-tech, telecom, cable providers, financial services, insurance and healthcare applications. Media contact 972-518-0863 or info@resolvity.com. Please visit us on-line at www.resolvity.com.

Resolvity announced the latest release of Resolvity Studio Select – Resolvity’s application that enables customers to quickly change their speech-enabled IVR applications.

July 21, 2010 IRVING, Texas–Resolvity, Inc. released key enhancements to its Studio Select application, a component of the Resolvity Speech Application Platform. Studio Select is a rich graphical user interface (GUI) tool that allows business analysts to make changes to their Resolvity Speech IVR applications without requiring speech application development expertise. Studio Select can manage application changes involving business rules, prompts, outage announcements, conditional messaging and routing. Changes may be made to an isolated staging environment for testing and then moved to production, all from within the Studio Select application. Studio Select provides multiple security features including instant rollbacks and audit tracking. Resolvity Studio Select may be accessed from anywhere via a secure Internet connection.

“Resolvity clients rely on Studio Select to enable them to make changes and adjustments to their speech-enabled IVR applications,” said Jim Campbell, Resolvity’s Regional Sales Director. “With the latest updates Business Analysts can add new prompts with dynamic choices and implement fine-grained account based personalization using Studio Select’s GUI interface. This offers them added flexibility to fine-tune the IVR and enhance caller experience.”

Studio Select capabilities are especially valuable to clients who must deal with frequently changing application requirements. For example, a major cable TV provider updates their Resolvity powered IVR application each week to reflect last minute changes to their pay-per-view schedule. “Resolvity’s IVR applications and Studio Select’s capabilities allow our client to maximize their pay-per-view revenue while at the same time keeping their customers happy by keeping the information presented relevant and current,” said Srinivas Pratapa, Resolvity’s Director of Solution Delivery.

About Resolvity                                                                       
Resolvity’s on-demand speech recognition solutions help companies save money and enhance customer satisfaction by automating a wide variety of customer support calls. Resolvity solutions range from natural language call-routing to sophisticated interactive billing, technical and product support calls. The company has deep domain expertise in high-tech, telecom, Cable MSO, financial services, insurance and healthcare applications. Media contact 972-518-0863 or info@resolvity.com. Visit us on-line at www.resolvity.com.

Resolvity’s On-Demand Speech Application Platform recognized for superior Speech IVR Applications

Feb 01, 2010 IRVING, Texas–Resolvity, Inc. announced today that its On-Demand Speech Application Platform received the Speech Technology Excellence Award for 2009 presented by TMC’s Customer Interaction Solutions magazine, a leading publication covering CRM and call centers for over 27 years. The award is in recognition of the Platform’s ability to deliver a wide range of advanced speech recognition based IVR applications.

“Resolvity’s On-Demand Speech Application Platform has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “Resolvity has demonstrated to the editors of Customer Interaction Solutions that its product is innovative and a leader in the speech technology industry.”

“We are excited to have won this award for the second year in a row. Resolvity’s Speech Application Platform provides contact center managers an automation solution that is feature rich, personalized and scalable.” said Srinivas Pratapa, Director of Solution Delivery at Resolvity. “We are convinced that deploying advanced speech IVR applications in the cloud is the way of the future.”

“Along with the platform technology, our team’s focus on the continuous improvement delivers increased automation and customer satisfaction, directly impacting the bottom line”, he added.

Resolvity’s On Demand Speech Application Platform is a comprehensive software suite that helps enterprises drive enhanced automation of inbound and outbound telephone-based customer contact. Enterprises can deploy a wide range of intelligent speech recognition IVR applications on Resolvity’s cloud-based platform and benefit from flexibility, scalability, telco-grade SLAs and a significantly lower cost of ownership associated with a fully managed services solution. Today several Fortune 1000 companies automate millions of customer support phone calls every month with Resolvity’s on-demand IVR applications.

“Our platform incorporates many advanced features like intelligent dialog management, semantic understanding, knowledge modeling, and problem solving”, said Dr. Jacek Jarmulak, Resolvity’s Senior Scientist. “These features, supporting tools and an efficient, scalable architecture, allow us to quickly deploy on-demand speech applications with varying levels of complexity”

About Resolvity
Resolvity’s on-demand speech recognition applications help companies automate a wide variety of inbound and outbound customer support calls. Resolvity solutions range from natural language call-routing to sophisticated customer care, billing, and technical support calls. The company has deep domain expertise in cable & telecommunications, financial services, healthcare, high-tech, insurance and utilities market place. For more information please visit www.resolvity.com.

About Customer Interaction Solutions
Since 1982, TMC’s Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of innovative leaders in management and technology, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high. Please visit http://www.cismag.com.

Oct 05 -09 2009

We will be in booth # 504. Please visit us

Oct. 05-09, 2009 – Mandalay Bay – Les Vegas, NV