Enhance your On-Premise IVR

Resolvity can help an enterprise’s customer service operations reduce costs, increase automation and enhance customer experience for a wide range of Touchtone IVR applications.

Reduce Costs

Resolvity’s flexible and scalable on-demand platform requires minimal up-front investment and includes all hardware, software and support services in one low per minute rate. Using Resolvity pay as you go model and its large reserve capacity of IVR ports, clients can effectively handle fluctuations and growth in call volume without incremental investment in platform, telecom or support staff. Resolvity’s on-demand service uses secure and geographically diverse data centers to ensure business continuity in the event of regional outages. Resolvity on-demand IVR service seamlessly integrates with an enterprise’s existing infrastructure minimizing integration costs and complexity.

Increase Automation

Resolvity’s expertise and success in creating high performance User Interfaces for IVR systems enable us to develop applications that efficiently guide callers through the IVR.
One of the most important factors that determine the success of an IVR application is the design of its Voice User Interface or VUI. Using its expertise in human factors, linguistics, and speech technology Resolvity delivers user friendly VUIs that improve caller satisfaction and completion rates. During the design of the VUI, special emphasis is placed on personalization. Personalizing the IVR experience based on caller’s interaction history and anticipated needs enhances IVR adoption.
We also use our expertise in self-service to evaluate client operations and identify new opportunities for automation.

Enhance Customer Experience

Resolvity leverages our User Interface design expertise to deliver efficient and personalized touchtone IVR solutions that enhance the customer experience.

Contact Resolvity to see how we can help enhance your touch-tone IVR.