Increase Automation and Enhance Customer Experience with Speech Recognition

Automate Routine Transactions
Anticipate Caller Needs
Lower Operating Costs

Are you on the hook for lowering your call center operating costs? Would you like to encourage your callers to use voice self-service for routine calls? Would you like to dramatically enhance your IVR caller experience? Is it time to upgrade your current IVR? If you answered yes to any of these questions, then it is time to implement Resolvity’s On Demand Speech IVR solutions.

Why should you partner with Resolvity?

Whether you are speech-enabling a touchtone IVR or adding new calls flows to an existing speech-enabled IVR, Resolvity’s proven expertise can help drive up completion rates while enhancing caller experience. Request a case study of how Resolvity helped a top Cable MSO migrate from touchtone to speech resulting in annual savings of over $2M and improved customer experience.

Eliminate the risk of customer adoption

With Resolvity’s on demand model, enterprises don’t have to invest in capex for the IVR infrastructure, professional services for IVR development, or ongoing maintenance and tuning. In addition to the tangible investments that Resolvity makes, working with Resolvity provides the following benefits:

  1. Caller flexibility: Callers do not feel that they areboxed in the Speech IVR. If their problem is not promptly resolved in the IVR callers are transferred to a live agent promptly.
  2. Contractual flexibility: Several hosted IVR vendors place significant long term contractual commitments. Resolvity’s solution is truly ‘On Demand’. If clients do not like their Resolvity Speech IVR for any reason, they walk away with minimal costs.
  3. SLA guarantee: Resolvity provides industry leading SLAs on metrics like infrastructure availability, network performance, and application performance. Click here to find out more about Resolvity’s AlwaysOn Support.

Resolvity takes on entire the risk of performance and customer adoption of an enterprise’s IVR Application. By doing so, Resolvity’s goals and success is truly aligned with that of its clients.

Automate the Next 10% of your Customer Interactions

Most IVRs are programmed to automate calls that (a) have simple call flow logic and (b) do not require frequent changes. Calls that require more in-depth interactions or calls with often-changing call flows are usually handled by live agents.
Resolvity helps enterprises automate the next 10% of their customer interactions by automating call types that are otherwise handled by agents. We do this by automating dialogs that involve a higher degree of interactivity and those that may need periodic updates. Our Knowledge-enabled Application Server is built from the ground up to handle such dialogs.

Engage a Partner that gets the nuts and bolts of Speech

Implementing Speech Recognition IVR applications require strong technical expertise – both upfront and on an ongoing basis. The team has decades of experience in Speech Recognition and Voice User Interface Design and has been responsible for some of the most successful Speech IVR applications in the industry.

VUI Design:

A key factor that determine the success of a speech IVR application is Voice User Interface ( VUI ) design. Using its expertise in human factors, linguistics, and speech technology, Resolvity delivers user friendly VUIs that improve caller satisfaction and completion rates. Special emphasis is placed on personalization based on a caller’s interaction history and anticipated needs.

Grammar Development and Tuning:

Resolvity’s speech scientists specialize in developing robust grammars (open-ended & closed grammars) that deliver high recognition accuracy without sacrificing usability. For optimal performance all grammars on the On Demand platform are tuned regularly. Additionally, Resolvity’s Knowledge-enabled Application Server post processes the results from the recognizer to reduce re-prompt rates, false rejections, and improve recognition error rates.

Click here to learn more about the benefits of our on demand platform.
Click here to learn about our rapidly growing portfolio of market specific speech IVR solutions that automate millions of calls every month.