Proactively contact your customers

Wow your Customers with
Timely, Relevant and Personalized Outbound Calls

Consumers are accustomed to personalized and timely delivery of information via Facebook, twitter, and email. They expect the same personalized communication from the companies they do business with. If a bill is overdue, a flight is delayed, or a prescription needs a refill, customers want to know. Outbound alert campaign messages must be customized to fit each individual’s need; considerations include time of day, priority, and mode of communication. Providing the customer with tools to immediately act on these messages is also important. Actionable outbound messaging is an effective tool for improving customer satisfaction as well as for reducing inbound calls.

Resolvity’s outbound IVR enables enterprises to quickly develop and deploy effective outbound calling campaigns. Resolvity combines world class speech IVR capabilities with feature-rich outbound campaign management and multi-channel support to reach customers with information they need when they need it.

Features supported include

  • Outbound calling with list and campaign management
  • Advanced speech recognition and Text to Speech
  • Caller personalization
  • Answer machine detection
  • Do Not Call lists and time zone management
  • Outbound SMS and Email
  • Automatic feeds
  • Reporting

Contact Resolvity to learn how we can help you enhance your relationship with your customers through timely, relevant and personalized outbound calls.