Resolvity helps companies automate the handling of customer support phone calls using intelligent speech-enabled IVR applications. Our applications deliver high first-contact resolution and an exceptional customer experience, matching the support experience provided by the company's best call center agents.

 

Resolvity provides a comprehensive “soup-to-nuts” service offering for speech-enabled IVR applications. We help scope, design & implement such applications. We also host, maintain and monitor these applications and the associated infrastructure on an ongoing basis.

 

Our applications have been deployed in a wide range of markets including hi-tech, telecom and media, healthcare and financial services.

 

These applications are built on our superior Knowledge-enabled, Artificial Intelligence based speech application platform. The platform provides distinct advantages in customer support scenarios that have the following characteristics: (i) the call flow logic is involved and dynamic, and (ii) new business requirements entail frequent changes to application. Hence, our speech applications can automate both simple & involved customer support calls.

 

Resolvity’s software supports VoiceXML, an open standards-based technology for Speech IVRs. It integrates with other applications in the call center through standards like XML, Web Services and other Service oriented architectures (SOA).

 

In essence, Resolvity's software and applications transform a company's menu-driven IVR into an intelligent knowledge-based IVR, significantly increasing automation rates and customer satisfaction.