Financial Services ProvidersEnhance your Customer Relationships with Fast, Accurate and Secure Voice Self Service Applications

• Natural Language Call Routing

  Resolvity’s natural language call routing applications for financial services companies allows customers of banks, mortgage servicers, stock brokers and credit card companies to describe problems in their own words and routes them to the appropriate destination; for example callers can say “I need to find the closest branch” or “I have a question about my escrow account” and get routed to either a speech application or a live agent resource.

• Credit Card Applications

  Resolvity’s credit card applications help automate common credit card transactions like balance transfer, payment, deactivating lost-stolen credit cards or administering the credit card account, etc. The applications can also be used by credit card issuers to send outbound notifications/alerts for activation, potential fraudulent transactions and payment reminders.

  Listen to a Sample Automated Credit Card Speech Call

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• Applications for Stock trading

  Resolvity’s applications enable electronic brokerages to offer stock trading via the phone interface as a way to supplement their online channel. This is especially compelling for active traders and small/mid-sized hedge funds. Very often, active traders are able to place orders quicker over the phone channel compared to the web.

• Mortgage Servicing Applications

  In todays’ economic environment, Mortgage Servicers are dealing with escalating service requirements across their portfolio of loans. In addition, new regulations like the HAMP program are increasing the complexity of servicing loans. Resolvity provides automated inbound and outbound speech IVR applications that help Mortgage Servicers improve their collections and lower their servicing costs.

• Voice Verification

  Resolvity’s voice verification application helps banks, credit card issuers and discount brokers introduce voice biometric technology as part of their multi-factor authentication strategy. The application significantly increases security and helps lower the risk of unauthorized access to sensitive financial account information data while providing a high quality experience.

• Security

  Resolvity’s applications are PCI Compliant. Resolvity does not retain or store any personal data of customers in its database servers.