IRVING, Texas--(BUSINESS WIRE)--Resolvity, Inc. announced today that its Speech Application Platform has received a 2007 Product of the Year Award from Technology Marketing Corporation’s (TMC^®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices. Commitment to the industry's technological advancement, improvement in customer experience, were some of the criteria that led to the award.

Resolvity’s intelligent voice automation solutions help companies automate their customer support phone calls, thereby improving service levels and customer satisfaction while lowering support costs. These solutions are built on Resolvity’s Speech Application Platform. The platform consists of a sophisticated Artificial Intelligence runtime, a state-of-the-art Dialog Server, a framework for seamless integration with other call center systems, and extensive management reporting.

The platform has been designed with a focus towards developing solutions that are complex from a customer interaction standpoint and that require frequent “near real-time” modifications to respond to constantly changing business requirements.

"Resolvity’s platform has been developed on some truly innovative technology in the field of Speech Recognition, Artificial Intelligence and Knowledge-bases. This platform changes the game in the voice automation market place and our customers see that in the value delivered," said Mr. Mahesh Rajagopalan, President of Resolvity.

"At Resolvity, we recognize that voice automation is just one component of the overall customer service experience. Our solutions have been designed to integrate and blend seamlessly into a company’s dynamic contact center environment. Our software-as-a-service pricing model delivers compelling ROI that is easy for our customers to measure," said Mr. Arun Santhebennur, CEO of Resolvity.

“Resolvity has proven they are committed to quality and excellence in solutions that benefit the contact center experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from Resolvity in the future,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements.”

About Resolvity

Resolvity’s intelligent speech solutions help companies automate a wide variety of customer support calls. Resolvity solutions range from natural language call-routing to highly complex and interactive technical and product support calls. The company has deep domain expertise in high-tech, telecom, Cable MSO, and healthcare market place. Both hosted and on-premise solutions are available. For more information please visit www.resolvity.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. For more information about TMC, visit www.tmcnet.com.