FASTRAK Solution Delivery

Resolvity’s FASTRAK solution delivery methodology directs every step of the speech IVR application development process. The result is robust, well-tuned, speech-enabled IVR that exceeds customer expectations.

FASTRAK Speech Application Delivery Process

Analyze Needs & Review Calls:

  • Identify automation goals
  • Identify customer experience goals
  • Evaluate deployment options
  • Present ROI model
  • Develop integration plan
  • Capture reporting needs

Design VUI & Develop Grammars:

  • Design Voice User Interface
  • Develop speech grammars
  • Configure knowledge model
  • Develop application and usability testing scripts

Design Call Flows & Integrate Systems:

  • Develop the calls flows
  • Integrate with Telecom and CTI infrastructure
  • Implement interfaces to back end systems

Test & Deploy:

  • System integration testing
  • Usability testing and feedback
  • Initial live traffic routing
  • Ramp up production traffic

Track & Tune

  • Real-time traffic analysis
  • Continual application monitoring
  • Customer satisfaction evaluation
  • Tune calls flows, grammars & applications
  • Recommend new automation use cases