Resolvity's innovative software platform helps enterprises develop and implement speech recognition applications, automating both their routine and complex customer support calls. Voice self-service applications developed on Resolvity's platform deliver an exceptional user experience and high first-contact resolution, matching the experience provided by the company's best call center agents.

 

Unlike most other IVR applications, Resolvity's platform uses an AI Knowledge-based approach to speech application development. This unique approach enables enterprises automate complex customer support scenarios, develop solutions rapidly and cost-effectively, and provide a more natural user experience. In essence, Resolvity's software transforms a company's IVR into an intelligent knowledge-based IVR, significantly increasing automation rates and customer satisfaction.

 

The platform is built on open standards-based technologies and complements existing speech-enabled IVR investments. It integrates with other applications in the call center through standards like VoiceXML, XML, Web Services and other Service oriented architectures (SOA).

 

Resolvity also provide turn-key voice self-service solutions covering all aspects including Requirements Analysis, VUI Design and Development, Telecom and Systems Integration and Application Hosting.

 

Resolvity is helping customers implement voice self-service is a wide range of businesses including hi-tech, telecom and media, healthcare and financial services.