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Resolvity's innovative software platform helps enterprises develop and implement speech recognition applications,
automating both their routine and complex customer
support calls. Voice self-service applications developed on Resolvity's platform
deliver an exceptional user experience and high first-contact resolution, matching
the experience provided by the company's best call center agents.
Unlike most other IVR applications, Resolvity's platform uses an AI Knowledge-based
approach to speech application development. This unique approach enables enterprises
automate complex customer support scenarios, develop solutions rapidly and cost-effectively,
and provide a more natural user experience. In essence, Resolvity's software transforms
a company's IVR into an intelligent knowledge-based IVR, significantly increasing
automation rates and customer satisfaction.
The platform is built on open standards-based technologies and complements existing
speech-enabled IVR investments. It integrates with other applications in the call
center through standards like VoiceXML, XML, Web Services and other Service oriented
architectures (SOA).
Resolvity also provide turn-key voice self-service solutions covering all aspects
including Requirements Analysis, VUI Design and Development, Telecom and Systems
Integration and Application Hosting.
Resolvity is helping customers implement voice self-service is a wide range of businesses
including hi-tech, telecom and media, healthcare and financial services.
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